Next Day Delivery on Orders Placed Before 4pm

Terms and Conditions

Last updated: 19 July 2026

1. Who we are

This site is operated by PLEXPAD LTD T/A CatHive: PLEXPAD LTD, a company registered in England and Wales under company number 14156842, trading as CatHive. Registered office: 124 City Road, London, EC1V 2NX. VAT registration number: 526990163.

You can contact us by email at info@cathive.co.uk or by telephone on 0207 870 3694. “We”, “us” and “our” in these terms mean PLEXPAD LTD T/A CatHive; “you” means the customer placing an order through cathive.co.uk (the “site”).

2. These terms

These terms apply to every order placed through the site. Please read them before ordering — by placing an order you agree to them. They do not affect your statutory rights: nothing in these terms limits or excludes any right you have under law that cannot be limited or excluded, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We may update these terms from time to time; the version published on the site when you place your order is the one that applies to that order.

3. Ordering, and when a contract is formed

The steps below describe how a contract between us comes into being. This matters, so we set it out plainly:

  1. When you place an order and complete checkout, your payment card is authorised but not charged. The authorisation reserves the order amount with your card issuer.
  2. We then send you an order receipt confirmation email. This email acknowledges that we have received your order — it is not our acceptance of it, and no contract exists at this point.
  3. We accept your order — and the contract between us is formed — when we confirm that your order is going ahead and take payment. You will receive an email confirming this.
  4. If we cannot accept your order — for example because an item is unavailable, because we have identified a pricing or description error, or because we cannot deliver to your address — we will tell you by email as soon as possible and the payment authorisation will be released. Where an item is temporarily unavailable, we may instead email you a revised delivery date, and you can choose to proceed or to cancel at no cost; if you cancel, or do not wish to proceed, no payment is taken.

An authorisation that is released is not a refund — no money has left your account — but your card issuer may show the reserved amount for a few days before it disappears. This is controlled by your issuer, not by us.

4. Products and choosing the right part

Catalytic converters, diesel particulate filters and related emissions parts are vehicle-specific. A part that physically resembles another, or even bolts into the same space, is not necessarily designed, approved or lawful for your vehicle.

  • It is your responsibility to ensure the part you order is correct for your vehicle. Our part finder, cross-reference search and product listings are provided to help you choose, and we’re happy to check fitment before you order — contact us with your registration number or engine details.
  • Replacement emissions parts must, in most cases, be type-approved for the vehicle they are fitted to (see our guide to type approval and the law). Parts we list as homologated (“H”) are type-approved for the vehicles they are catalogued against.
  • Product images are for illustration. Parts may differ in appearance from images while remaining the correct, approved replacement for the catalogued vehicles.
  • Specifications, weights and dimensions are provided by the manufacturer and may be updated by them from time to time.

Our fitment guarantee

In addition to your legal rights (and to the cancellation and faulty-goods rights in sections 7 and 8), we offer the following voluntary guarantee: if a part that we catalogue for your specific vehicle — or that we confirm in writing as fitting your specific vehicle — does not fit that vehicle, we will arrange collection of the part at our cost and, at your choice, supply the correct replacement or refund you in full including delivery charges. The guarantee applies to the vehicle the part was catalogued or confirmed for; it does not apply where the part was ordered for, or fitted to, a different vehicle, or where the part has been modified or damaged during attempted fitting. Nothing in this guarantee limits your statutory rights.

5. Prices and payment

  • Prices on the site are shown in pounds sterling and, for deliveries within the UK, include VAT at the applicable rate. Deliveries to destinations outside the UK VAT area (including the Channel Islands and Europe) are priced excluding VAT — the price shown at checkout for your address is the price you pay to us; any import duties or local taxes are your responsibility.
  • Delivery charges (and, for particularly long parts, an oversize surcharge) are shown at checkout before you place your order and are set out on our Delivery page.
  • Payment is processed securely by our payment provider; we do not see or store your full card details. Payment is authorised when you place your order and taken when we accept it, as described in section 3.
  • If we discover a genuine pricing error in an order you have placed, we will contact you before proceeding: you can confirm the order at the correct price or cancel it at no cost.
  • Our Price Promise — under which we may offer to beat a competitor’s advertised price by half the difference — is a discretionary goodwill scheme and not a contractual commitment. Each request is assessed individually against the conditions published on the Price Promise page, and we may decline any request, or amend or withdraw the scheme, at any time. A price agreed under the Price Promise applies to that order only and cannot be combined with any other offer. Your statutory rights are unaffected.

6. Delivery

  • We deliver to the United Kingdom, the Isle of Man, the Channel Islands and most of Europe. Rates, surcharges and estimated timescales by area are set out on the Delivery page.
  • Orders placed before 4pm on a working day are normally dispatched the same day, with next-working-day delivery to most UK mainland addresses. Delivery timescales are estimates and start from acceptance of your order (section 3); they are not guaranteed, and we are not responsible for delays caused by events outside our control, though we will always keep you informed. In any event, we will deliver within 30 days of accepting your order or you may cancel for a full refund.
  • Someone should be available to receive the delivery — exhaust parts are often too large for safe-place or letterbox delivery. If delivery fails and the goods are returned to the carrier’s depot or to us, we may need to charge the reasonable cost of re-delivery.
  • The goods become your responsibility (risk passes to you) once delivered to the address you gave us. Ownership (title) passes when we have received payment in full.
  • Please check the goods on arrival and tell us promptly about any visible transit damage — photographs help us resolve carrier claims quickly. This does not affect your legal rights in respect of damaged or faulty goods.

7. Your right to cancel (consumers)

If you are a consumer, you have the legal right to cancel your order, without giving a reason, at any time from placing it until 14 days after the day you (or someone you nominate) receive the goods.

  • How to cancel: email info@cathive.co.uk (or call us) with your order number and a clear statement that you wish to cancel. You may use the model cancellation form in the Consumer Contracts Regulations, but you do not have to.
  • Before dispatch: if you cancel before we have accepted the order, the card authorisation is simply released and no payment is taken.
  • After delivery: return the goods to us within 14 days of telling us you wish to cancel. Contact us first — we will confirm the correct return address and the most economical way to send the item. You are responsible for the direct cost of returning the goods; as many of our products are large and heavy, we recommend obtaining a quote before choosing this option, and we can often arrange collection at a competitive carrier rate deducted from your refund if you prefer.
  • Condition of returned goods: you are entitled to inspect the goods as you would in a shop, but a part that has been fitted to a vehicle, run, or returned incomplete or without its packaging has been handled beyond what is necessary to establish its nature and characteristics, and we may deduct an amount reflecting the reduction in its value — for a fitted or run emissions part this reduction is usually substantial. This does not affect your separate rights if the goods are faulty (section 8).
  • Refunds: we refund the price of the goods plus the basic outbound delivery charge (not any premium delivery option beyond our cheapest), within 14 days of receiving the goods back (or of you providing evidence of return), to the payment method you used.

8. Faulty goods

We supply new parts from a leading UK manufacturer, and every part must be of satisfactory quality, fit for purpose and as described. If something is wrong:

  • Within 30 days of delivery you can reject faulty goods for a full refund.
  • After 30 days, you are entitled to a repair or replacement, and if that fails, to a price reduction or a refund.
  • Contact us first at info@cathive.co.uk with your order number, the part’s serial number and a description of the problem. Faulty-goods returns are arranged and paid for by us.

Emissions parts are frequently damaged by pre-existing vehicle faults rather than being inherently defective — an engine fault that destroyed the original part will destroy its replacement too. Diagnosis of the returned part may therefore involve inspection by the manufacturer’s technicians, and for emissions-test-related claims we will ask for a copy of the MOT emissions failure report. Our guides explain the common causes: why catalytic converters fail and why DPFs block.

9. Manufacturer’s warranty

In addition to (and separately from) your statutory rights, our parts carry a manufacturer’s warranty against manufacturing defects: 2 years on the standard range and 3 years on premium silicon-carbide (“P”) DPFs. The warranty is subject to the manufacturer’s conditions, the substance of which is set out on our Warranty page — in particular:

  • the underlying cause of the original part’s failure must have been diagnosed and fixed before fitting;
  • the part must be correctly fitted — DPFs by a competent technician with the diagnostic equipment to complete the post-fitting set-up procedure;
  • exhaust assembly paste must not be used ahead of a catalytic converter or DPF, and parts must not be modified;
  • damage caused by vehicle faults, contamination, impact or a blocked DPF (which originates upstream of the filter) is not a manufacturing defect and is not covered;
  • record the part’s serial number before fitting — it is required for any claim.

10. Business customers

If you buy in the course of a business, the cancellation rights in section 7 and the consumer remedies described in section 8 do not apply; your remedies are limited to those under the manufacturer’s warranty (section 9) and those implied by law that cannot be excluded. We may require evidence of fault before accepting any business return, and our total liability to a business customer in connection with an order is limited to the price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

11. Our liability to consumers

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, and we supply goods for domestic and private use — if you use them for commercial purposes, section 10 applies. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or your statutory rights in relation to the goods.

Please note that fitting costs, vehicle hire, recovery charges and similar expenses connected with fitting a part before establishing that the vehicle fault which damaged the original part has been fixed are generally not recoverable — see section 9 and our fitting guides.

12. Your personal data

We use your personal data as set out in our Privacy Policy.

13. Events outside our control

Neither of us is responsible for failing to perform obligations under these terms because of events genuinely beyond our reasonable control (such as carrier failures, severe weather, or industrial action). If such an event delays your order by more than a reasonable period, you may cancel and receive a full refund of any amount taken.

14. Complaints

If anything goes wrong, contact us at info@cathive.co.uk or on 0207 870 3694 and we will do our best to put it right promptly. If you are a consumer and we cannot resolve a dispute, you may also be able to use alternative dispute resolution; we will provide details of a certified ADR provider on request.

15. General

  • Each section of these terms operates separately: if any court finds part of them unlawful, the rest continue in force.
  • We may transfer our rights and obligations under a contract to another organisation; this will not affect your rights.
  • The contract is between you and us — no other person has rights to enforce it.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you live in Scotland or Northern Ireland, you may also bring proceedings there, and you always retain any mandatory consumer protections of the law of the part of the UK in which you live.