{"id":10,"date":"2026-07-19T18:53:51","date_gmt":"2026-07-19T17:53:51","guid":{"rendered":"https:\/\/www.cathive.co.uk\/?page_id=10"},"modified":"2026-10-11T20:58:29","modified_gmt":"2026-10-11T19:58:29","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.cathive.co.uk\/nl\/returns\/","title":{"rendered":"Retourneren en terugbetalen"},"content":{"rendered":"<p><em>Last updated: 11 October 2026<\/em><\/p>\n<p>The short version: consumers have 14 days from delivery to change their mind, faulty goods are always our responsibility, every part carries a manufacturer&#8217;s warranty of at least two years \u2014 and if a part we list for your vehicle doesn&#8217;t fit it, that&#8217;s on us. The details below summarise the full position in our <a href=\"\/terms-and-conditions\/\">Terms and Conditions<\/a> (sections 4 and 7\u20139), which take precedence if anything here differs.<\/p>\n<h2 id=\"fitment-guarantee\">Our fitment guarantee<\/h2>\n<p>Every part on this site is catalogued against the specific vehicles it fits. <strong>If a part we list for your exact vehicle \u2014 or confirm in writing as fitting it \u2014 turns out not to fit that vehicle, we put it right entirely at our cost:<\/strong> we arrange collection, and you choose between the correct replacement and a full refund including delivery. No quibbles, no return-carriage bill.<\/p>\n<p>Three sensible limits: the guarantee covers the vehicle the part was catalogued or confirmed for (ordering for one car and fitting to another is a normal <a href=\"#change-of-mind\">change-of-mind return<\/a>); it can&#8217;t cover a part that has been modified or damaged during attempted fitting \u2014 if a part won&#8217;t line up, stop and contact us rather than forcing it, as our fitting guides advise; and it doesn&#8217;t cover a part that, before you ordered, we told you was <strong>not listed for, unlikely to fit or would not fit the vehicle you searched for<\/strong> on our site, or whose fit to it <strong>our further checks could not confirm<\/strong> \u2014 it covers every other part we list for your vehicle, including those marked &#8220;Guaranteed to fit&#8221; or &#8220;Catalogued for your vehicle&#8221;. Unsure before ordering? Send your registration number to <a href=\"mailto:info@cathive.co.uk\">info@cathive.co.uk<\/a> and we&#8217;ll confirm fitment in writing.<\/p>\n<h2 id=\"change-of-mind\">Changed your mind? (14-day returns)<\/h2>\n<ul>\n<li>If you are a consumer, you may cancel your order for any reason up to <strong>14 days after the day you receive the goods<\/strong>, and you then have a further 14 days to send the goods back.<\/li>\n<li><strong>Email <a href=\"mailto:info@cathive.co.uk\">info@cathive.co.uk<\/a> with your order number before returning anything<\/strong> \u2014 we will confirm the correct return address and the cheapest way to send the part back. Exhaust parts are bulky, so it is worth getting this right: you bear the cost of a change-of-mind return, and we can usually arrange collection at a competitive carrier rate deducted from your refund if you prefer.<\/li>\n<li>Return the part unused, unfitted and complete, in its packaging. You are welcome to inspect a part as you would in a shop \u2014 but a part that has been fitted or run loses most of its resale value, and we may deduct that loss of value from your refund.<\/li>\n<li><strong>Ordered a part we warned you about?<\/strong> If we told you before you ordered that a part was not listed for, unlikely to fit or would not fit the vehicle you searched for, or that our further checks could not confirm it for that vehicle, the fitment guarantee doesn&#8217;t cover it on that vehicle. You can still return it within the 14 days, but it is refunded in full only if it comes back <strong>unused, as new, in its original undamaged packaging, with no attempt made to fit it<\/strong>; if fitting has been attempted, we deduct the loss in value, which can be the full price.<\/li>\n<li>Refunds (price plus our basic outbound delivery charge) are made within 14 days of the goods coming back, to your original payment method.<\/li>\n<li>If you cancel before dispatch, we refund you in full.<\/li>\n<\/ul>\n<h2>Faulty or damaged goods<\/h2>\n<ul>\n<li>Visible transit damage: tell us promptly and keep the packaging \u2014 a photo speeds everything up.<\/li>\n<li>Faulty within 30 days of delivery: full refund, replacement or repair \u2014 your choice. After 30 days: replacement or repair first, refund if that fails.<\/li>\n<li>Faulty-goods returns are arranged and paid for <strong>by us<\/strong>. Email <a href=\"mailto:info@cathive.co.uk\">info@cathive.co.uk<\/a> with your order number, the part&#8217;s serial number and what&#8217;s wrong.<\/li>\n<li>Be aware that emissions parts are usually killed by an underlying vehicle fault rather than by a defect \u2014 the returned part may be inspected by the manufacturer to establish the cause, and for emissions-test claims we&#8217;ll need a copy of the MOT emissions failure report. Our guides to <a href=\"\/advice\/why-catalytic-converters-fail\/\">why cats fail<\/a> and <a href=\"\/advice\/why-dpfs-block\/\">why DPFs block<\/a> explain what to check.<\/li>\n<\/ul>\n<h2>Manufacturer&#8217;s warranty<\/h2>\n<p>Beyond your legal rights, every part is covered by the manufacturer&#8217;s warranty against manufacturing defects \u2014 <strong>2 years standard, 3 years on premium silicon-carbide (&#8220;P&#8221;) DPFs<\/strong>. Correct fitting and a fixed underlying fault are conditions of cover; the full explanation, including what is and isn&#8217;t covered and how to claim, is on our <a href=\"\/advice\/warranty\/\">Warranty page<\/a>.<\/p>\n<h2>Wrong part ordered?<\/h2>\n<p>It happens \u2014 vehicle parts are precise. Before ordering, our <a href=\"\/#ch-make\">part finder<\/a> matches parts to your exact vehicle, and we&#8217;ll gladly double-check fitment against your registration number: just ask (that also puts our <a href=\"#fitment-guarantee\">fitment guarantee<\/a> behind the answer). If a part you chose for a different vehicle has already arrived, the change-of-mind process above applies \u2014 all the more reason not to fit a part until you&#8217;re sure it&#8217;s the right one.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 11 October 2026 The short version: consumers have 14 days from delivery to change their mind, faulty goods are always our responsibility, every part carries a manufacturer&#8217;s warranty of at least two years \u2014 and if a part we list for your vehicle doesn&#8217;t fit it, that&#8217;s on us. The details below summarise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":27161,"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/pages\/10\/revisions\/27161"}],"wp:attachment":[{"href":"https:\/\/www.cathive.co.uk\/nl\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}