{"id":3,"date":"2026-07-13T11:00:04","date_gmt":"2026-07-13T11:00:04","guid":{"rendered":"https:\/\/www.cathive.co.uk\/?page_id=3"},"modified":"2026-10-27T18:11:41","modified_gmt":"2026-10-27T18:11:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.cathive.co.uk\/de\/privacy-policy\/","title":{"rendered":"Datenschutzerkl\u00e4rung"},"content":{"rendered":"

Last updated: 27 October 2026<\/em><\/p>\n

This policy explains what personal data we collect when you use cathive.co.uk, why we collect it, who we share it with and the rights you have over it. We keep it in plain English deliberately.<\/p>\n

1. Who is responsible for your data<\/h2>\n

The data controller is PLEXPAD LTD T\/A CatHive<\/strong> (PLEXPAD LTD, registered in England and Wales, company number 14156842; registered office 124 City Road, London, EC1V 2NX). Contact: info@cathive.co.uk<\/a>, 0207 870 3694.<\/p>\n

Our representative in the European Union<\/strong> (Article 27 of the EU General Data Protection Regulation, because we are based in the UK and sell to customers in the EU): Lech Madrzyk, Cyrilsk\u00e1 508\/7, 602 00 Brno, Czech Republic, gdpr@cathive.co.uk<\/a>. If you are in the EU you may contact our representative instead of us about anything to do with your personal data, and data protection authorities in the EU may contact them too.<\/p>\n

2. What we collect and why<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
What<\/th>\nWhen<\/th>\nWhy we use it<\/th>\nLegal basis<\/th>\n<\/tr>\n<\/thead>\n
Name, billing and delivery address, email address, phone number, order details<\/td>\nWhen you place an order<\/td>\nTo process, deliver and provide support for your order, including order and delivery emails; to keep the records we are legally required to keep<\/td>\nPerformance of a contract; legal obligation (tax and accounting records)<\/td>\n<\/tr>\n
Account email address, the details you save to your account, and when you last signed in<\/td>\nWhen you create an account<\/td>\nTo operate your account: saved addresses, order history, faster checkout. When we open a Trade Account for a business over the phone, we first check that the email address given can receive email (no message is sent to check it), and may correct it from the business’s own website<\/td>\nPerformance of a contract<\/td>\n<\/tr>\n
If you sign in with Google, Apple, Microsoft or Facebook: your name and email address as that service gives them to us, whether it has confirmed the email address, and the identifier it uses for you with our site<\/td>\nWhen you choose to sign in, create an account, fill in a Trade Account application, or activate a Trade Account with one of these services<\/td>\nTo sign you in without a password and recognise you the next time; to link the sign-in to your existing account when the service confirms it is your email address (see Sign-in services<\/a>)<\/td>\nPerformance of a contract<\/td>\n<\/tr>\n
The mobile number of the person we speak to when we open a Trade Account by phone, and a record of the texts we send to it (when sent, whether delivered, when the link in it was opened)<\/td>\nWhen we open a Trade Account for your business over the phone and you agree to receive the link by text<\/td>\nTo text you a personal link to activate the account, and at most one reminder text if it is not activated; to check that the texts arrived; and to recognise a reply you text back. These texts are about your account only, never marketing<\/td>\nPerformance of a contract (steps you asked us to take)<\/td>\n<\/tr>\n
Vehicle details you enter (make, model, engine, registration number)<\/td>\nWhen you use the part finder or ask us to check fitment<\/td>\nTo identify the correct parts for your vehicle<\/td>\nLegitimate interest (helping you find the right part); steps prior to a contract<\/td>\n<\/tr>\n
Payment card details<\/td>\nAt checkout<\/td>\nTaken and processed directly by our payment provider, Stripe \u2014 we never see or store your full card number<\/strong><\/td>\nPerformance of a contract<\/td>\n<\/tr>\n
Technical data (IP address, browser)<\/td>\nWhen you browse or submit forms<\/td>\nSecurity, fraud prevention and keeping the site working (server logs, bot protection on forms)<\/td>\nLegitimate interest (security)<\/td>\n<\/tr>\n
Site statistics: the pages you view and when, how you arrived (the referring site, search engine or advert, including any campaign tags in the link), your approximate location (town and region, looked up from your IP address on our own server), the network you use, your device, browser, screen size and language, what is in your basket, what you search for on the site and in the part finder (the vehicle, never the registration number), and whether you started a live chat or placed an order. For each vehicle look-up we also record what it found: the checks it went through, the parts shown and how each was judged to fit, and whether you then opened, added or ordered one of them (with a scrambled form of the registration, never the registration itself). Our staff can see the registration you looked up during a visit only while we still hold it from the look-up (up to 7 days, section 3), to check the results we gave you; it is not copied into the statistics<\/td>\nWhen you browse the site<\/td>\nTo run and improve the shop: to see which pages, searches and adverts work, to spot problems, to notice when a customer may need help (for example a basket left at checkout), and to keep the site secure. Recorded by our own server; not shared with anyone and not used for advertising<\/td>\nLegitimate interest (running, improving and securing the shop)<\/td>\n<\/tr>\n
How an order came about: the visits that led to it, taken from our server logs (IP address, browser, the pages opened and when, and the referring site, search engine or advert, including any campaign tags or click identifier in the link) and from the order-attribution cookies described in section 5. What we keep with the order is the result: the source (for example a search engine, a shared link, or which of our adverts and search keywords), the times of those visits and a shortened IP address<\/td>\nWhen you place an order<\/td>\nTo know which adverts and searches lead to orders, so that we spend on advertising that works and stop what does not. Done on our own server; not shared with advertisers or anyone else (see section 3 for the rare case where our AI assistant helps)<\/td>\nLegitimate interest (measuring and managing our advertising)<\/td>\n<\/tr>\n
Live chat messages; while a chat is open, the pages you view on our site (with the details of any product or vehicle shown, and your basket) and whether you are signed in, including to a Trade Account; a vehicle registration number if you give one<\/td>\nWhen you use the live chat<\/td>\nTo answer your questions and help you find the right part for your vehicle; if the chat is passed to our team, to follow it up (by email if you give us your address)<\/td>\nLegitimate interest (customer service); steps prior to a contract<\/td>\n<\/tr>\n
Your answer to our “How did it go?” email (all good, a problem, or not yet arrived) and whether we have invited you to review us<\/td>\nAfter your order is dispatched<\/td>\nTo check your order arrived and fitted, to help quickly if it did not, and to invite you once to review us on Trustpilot<\/td>\nLegitimate interest (customer service, and collecting genuine reviews from all our customers)<\/td>\n<\/tr>\n
Correspondence<\/td>\nWhen you contact us<\/td>\nTo answer you and keep a record of what was agreed<\/td>\nLegitimate interest (customer service)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

We do not send marketing emails \u2014 the only emails you will receive from us relate to your orders, your account or your enquiries. After delivery that includes one “How did it go?” email and one invitation to review us; every customer is invited, whatever they answered (if you tell us about a problem, we invite you once it has been dealt with). If we ever introduce a newsletter it will be strictly opt-in. We do not sell personal data, and we do not use automated decision-making that produces legal effects about you.<\/p>\n

3. Who we share data with<\/h2>\n

We share personal data only with the service providers needed to run the shop, and only what each needs:<\/p>\n